Support Center

Contact The Drain Man

Contact our customer support team with questions about plumbing services,
appointment scheduling, completed work, or an existing service request.

• Phone:
  (865) 851-3991
• Email:
  
  needhelp@drainman.com
  
• Website:
  
  thedrainmanplumbing.com
  
• Service Area:
  Jefferson City and surrounding East Tennessee communities

Emergency plumbing assistance is available 24 hours a day, 7 days a week.
For urgent problems, calling is the fastest way to reach our team.

Plumbing Service Support

The Drain Man provides residential plumbing services for common household
plumbing problems, urgent repairs, and planned installations.

Contact us for help with:

• Slow, clogged, or backed-up drains
• Leaking pipes and plumbing connections
• Kitchen and bathroom sink problems
• Leaking or damaged faucets
• Water heater installation and replacement
• Hydro jetting for qualifying plumbing lines
• General residential plumbing repairs
• Urgent plumbing problems

Explore Our Plumbing Services

Emergency Plumbing Support

Call The Drain Man immediately when a plumbing problem may damage your
home, affect your safety, or prevent you from using essential plumbing
fixtures.

Urgent plumbing problems may include:

• A major or uncontrolled water leak
• A suspected burst pipe
• Wastewater backing up into your home
• An overflowing plumbing fixture
• Several drains backing up at the same time
• Water collecting around a water heater
• A plumbing problem causing active property damage

When it is safe to do so, turn off the nearest fixture valve or your
home’s main water supply while arranging professional assistance.

For urgent plumbing assistance, call
(865) 851-3991.

Appointment and Service Request Support

Contact our support team if you need to schedule, confirm, update, or ask
a question about a plumbing appointment.

When contacting us, please provide:

• Your full name
• Your service address or ZIP code
• Your preferred phone number
• A description of the plumbing problem
• The date of an existing appointment, when applicable
• Whether water is actively leaking or backing up

Appointment dates and times submitted through an online form are requests
only. Your appointment is not confirmed until a member of The Drain Man
team contacts you.

Request Plumbing Service Online

Customer Support Response Times

We work to respond to general website inquiries and non-urgent support
requests as promptly as possible.

• For routine questions or service requests, please allow up to 24 hours
  for a response.
• For urgent plumbing problems, do not wait for an email or online form
  response. Call
  (865) 851-3991
  for 24/7 assistance.

Frequently Asked Questions

What areas does The Drain Man serve?

The Drain Man serves homeowners throughout Jefferson City and surrounding
East Tennessee communities, including Dandridge, Talbott, New Market,
Farragut, Morristown, Sevierville, and Knoxville.

View All Service Areas

Is emergency plumbing support available?

Yes. The Drain Man offers 24/7 assistance for urgent residential plumbing
problems. Call
(865) 851-3991
when immediate help is needed.

Should I use the online form for an emergency?

No. Call directly when water is actively leaking, wastewater is backing
up, a fixture is overflowing, or the plumbing problem may damage your
property.

How do I request plumbing service?

Call our team at
(865) 851-3991
or submit a request through our

online service form
.

How do I ask about completed plumbing work?

Call or email our support team and provide your name, service address,
approximate service date, and a description of your concern.

Where can I read customer reviews?

Visit our customer reviews page to read feedback from homeowners who have
worked with The Drain Man.

Read Customer Reviews

Feedback and Service Concerns

Customer feedback helps us improve our plumbing services and customer
experience. Contact us to share a compliment, suggestion, question, or
concern about a completed service.

• Email:
  
  needhelp@drainman.com
  
• Customer Support:
  (865) 851-3991

To help us review a service concern, please provide:

• Your full name
• Your service address
• The approximate date of service
• A description of the original plumbing problem
• A description of your current concern
• Relevant photographs or videos, when available

Please do not include payment card numbers, banking information, account
passwords, or other sensitive personal information in an email.

Get Help From The Drain Man

Whether you need help with a service request, appointment, emergency
plumbing problem, or completed repair, our team is ready to assist you.